Long-Term Care Ombudsman Program
The Alliance, as a non-profit, independent advocacy organization, defends the rights of those who can no longer speak for themselves - elderly and disabled Rhode Islanders who receive long term care services in nursing homes, assisted living residences, and those who receive licensed home care or hospice services. Residents in nursing homes are among the most frail and vulnerable. At times, they need help to improve their quality of life and care. An ombudsman can provide assistance so all facility residents receive respectful and competent care.
Office of the State Ombudsman
The Alliance is the designated office of the Rhode Island State Ombudsman for Long Term Care. Under the federal authority of the Older Americans Act, the ombudsman’s role is that of health oversight along with monitoring quality of life and health care services of those who reside in long term care facilities.
Provide services and information to residents and their representatives and ensure adherence of the rights and well being of residents living in long term care.
Represent the interest of residents before governmental agencies and seek administrative, legal and other remedies to protect health, safety and well-being.
To ensure federal mandates are observed throughout the long term care system and to recommend changes in state and federal laws, rules, regulations, policies, guideline practices and procedures to improve the health, safety, welfare and rights of those receiving long term care services in all settings.
To develop and encourage resident and public education programs that publicize the rights and dignity of residents within the long term care system.
To coordinate within licensing, enforcement and other appropriate agencies to assure investigation of abuse and neglect and expedite complaints and follow up with corrective actions.